We accept cancellations only before the item has been shipped or produced. If your order has been shipped, we are unable to process a cancellation. In the case of a cancellation before shipment, a full refund will be issued to the original payment method.
You may return items within 14 days of receiving them. To qualify for a return, the item must meet the following criteria:
It is unused and in its original condition.
The item is in its original packaging.
To return an item, please follow the return instructions provided in the email sent to you after your purchase. You will need to ship the item back to us at the address indicated in the instructions. After we receive the returned item and confirm that it meets the eligibility criteria, we will issue a refund to your original payment method.
Return Shipping: Unless the return is due to our error (e.g., incorrect or defective items), the customer is responsible for the return shipping cost, which is $10.
Refunds will be issued to the original payment method, and please note that the process may take 5–10 business days for the funds to appear in your account.
We accept exchanges within 14 days of receiving your order. No specific reason is required for an exchange. To qualify for an exchange, the following conditions must be met:
The item is unused, in the same condition as you received it, and in its original packaging.
To process an exchange, please follow the return instructions included in the email. Once the item is returned and inspected, we will ship a replacement item of equal value to you.
Exchange Shipping: Unless the exchange is due to an error on our part (e.g., incorrect or defective items), the customer is responsible for the exchange shipping fee, which is $10.
Refunds: All refunds are subject to a $10 shipping fee, unless the return is due to our mistake (e.g., sending the wrong or defective item).
Exchanges: Only one exchange per item is permitted. You may choose either a full refund or one exchange for the same item.
If the item you received is damaged or defective, please contact us within 14 days from the date of receipt. We will arrange for a return and either a full refund or a replacement, as per your preference.
If you have not received your refund yet:
Check your bank or credit card account.
Contact your credit card company or bank to confirm if the refund has been posted.
If after these steps you still have not received the refund, please contact us.
Company Name: Oulonda
Address: 1254 Koontz Lane, North Hollywood, CA 91601
Email: [email protected]