Oulonda Shipping Policy
At Oulonda, we are committed to delivering your formal attire with the utmost care and efficiency. Below are the details regarding our shipping options, processing times, and delivery services.
1. Order Processing Time
Upon receipt of your order, we will conduct verification, inspection, and preparation for dispatch within 1-3 business days. During peak periods, such as sales events or holidays, processing times may be extended. Should any delay occur, you will be promptly notified via email or phone.
2. Shipping Options and Timeframes
We offer two primary shipping options, each with its own estimated delivery time:
Standard Delivery
Estimated Delivery Time: 7–14 business days
Applicable to: Domestic and international destinations, including Australia, Canada, and the United States.
Expedited Delivery
Estimated Delivery Time: 1–3 business days
Applicable to: Domestic orders only. For international expedited shipping, please contact us for availability and additional information.
3. Shipping Costs
Our shipping fees are structured as follows:
Standard Shipping
Expedited Shipping
4. Additional Shipping Information
International Orders: Shipping times and costs may vary based on the destination and customs processing times. Please allow for additional time for customs clearance.
Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor its delivery status.
Shipping Confirmation: Upon dispatch, a confirmation email will be sent, including your tracking number.
Shipping Fees: Shipping costs are calculated and displayed during checkout based on the order total.
Non-Refundable Shipping Charges: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect item or defective product).
Company Information
Company Name: Oulonda
Address: 1254 Koontz Lane, North Hollywood, CA 91601
Email: [email protected]